Privacy Policy

Information we collect

We capture only the details needed to quote, route, and service your property.

• Contact details: name, email, mobile number, and preferred communication channel.
• Service location: street address, city, ZIP code, gate or lockbox instructions, photos you choose to share, and HOA/building notes.
• Household context: dog count, yard size, access preferences, hazard alerts, and disposal preferences (trash cart vs haul-away).
• Account interactions: quote submissions, plan selections, pause requests, haul-away selections, support history, and proof-of-service logs.
• Device/usage data: limited logs (timestamps, IP address, browser type) used for diagnostics and security.
• Payment references: tokenized payment IDs or invoices handled through our processors (we never store full card numbers).
• Media you share: optional photos or videos documenting property layouts or proof requirements.

How we use information

We use the collected information to:

• Respond to quote requests, confirm eligibility, and send onboarding steps.
• Schedule visits, coordinate dispatch, route haul-away add-ons, and communicate delays or make-up attempts.
• Send proof-of-service recaps, invoices, policy updates, and operational notices.
• Maintain accurate records for billing, taxes, compliance, and dispute resolution.
• Improve routing, staffing, sanitation, and quality audits.

Legal basis & consent

We rely on your consent, our contractual obligations, and legitimate business interests (safety, scheduling, and fraud prevention). Where additional consent is required—such as SMS marketing—we capture that opt-in on every applicable form.

Sharing & service providers

We do not sell personal information. We share data only with processors needed to operate the business (scheduling platforms, payment providers, messaging partners, cloud storage, customer support tools) and they are contractually bound to protect it. We may also disclose information to comply with laws, enforce agreements, respond to legal process, or protect people, property, and company rights.

SMS, email, and phone communications

Submitting a quote lets us text, email, or call you about scheduling, route adjustments, billing, and policy updates. Marketing or promotional messages are sent only when you opt in, and you can opt out any time by replying STOP, updating portal preferences, or contacting us directly.

Cookies & analytics

Our website uses first-party cookies and lightweight analytics to maintain sessions, observe aggregate performance, and detect abuse. We do not deploy third-party advertising cookies at launch. If that changes, this policy and on-site notices will update before new tracking begins.

Data retention

Quote records, billing history, route notes, haul-away selections, and proof-of-service logs are kept as long as necessary to operate the business, satisfy legal requirements, and resolve disputes. You may request deletion of inactive records; some data must remain for tax or regulatory reasons.

Security practices

We limit staff access to customer data, require authentication on internal systems, use encrypted transport (HTTPS), and follow sanitation/proof protocols documented in the Service Standards and Security Playbook. No method of transmission or storage is perfectly secure, so please share only the details needed for service.

Photos, videos, and marketing use

Proof photos or videos are used to document visits. We only repurpose media for marketing when you explicitly give permission; otherwise they remain private to your account history.

Your choices & rights

You may:

• Update contact, access, disposal, and plan information via email, SMS, or the portal.
• Opt out of marketing communications while still receiving essential operational messages.
• Request a copy of your account data or ask us to delete certain records, subject to legal retention requirements.

Children’s privacy

We do not market to or knowingly collect information from children under 13. If a parent or guardian believes we inadvertently stored such data, contact us and we will delete it.